Last Updated: August 11, 2026
By using the Pro Movers UAE website or requesting our services, you agree to these Terms & Conditions.
Pro Movers UAE provides moving, packing, relocation, furniture moving, storage, and related services across the UAE. Services are subject to availability and the terms agreed upon with the customer.
Quotes are based on the information provided by the customer and the agreed scope of work. Additional charges may apply if the moving requirements, volume, access conditions, distance, or requested services differ from the original quotation.
Once the moving quotation is confirmed, the customer must pay 25% of the agreed total amount in advance to confirm and secure the booking. The remaining balance is payable as agreed at the time of booking or upon completion of the move.
Customers are responsible for obtaining any required move-in and move-out permissions, building approvals, parking permits, or access permissions before the scheduled moving date. Delays or additional charges caused by missing permissions may be the customer’s responsibility.
If the customer requests delivery of packing or moving boxes to their location, a fixed delivery charge of AED 250 will apply. This charge is payable by the customer and applies regardless of the delivery distance or location within the UAE. Box delivery is not included free of charge unless expressly agreed otherwise in writing.
Once a booking has been confirmed and the Pro Movers UAE team has arrived at the agreed move-in or move-out location, the customer is responsible for ensuring that all required permissions, approvals, parking arrangements, and building access are available.
If the moving team is unable to proceed due to missing, delayed, rejected, or incomplete permissions, building security restrictions, access problems, parking issues, or any other circumstance beyond the company’s control, the customer will be responsible for the applicable service charges and waiting time charges resulting from the delay.
If the customer requests that their belongings remain loaded in the moving vehicle because the move cannot proceed, including where permission is not available or access is temporarily restricted, additional charges will apply for keeping the vehicle, belongings, and moving team engaged beyond the agreed moving period. The applicable additional charges will be communicated to the customer based on the duration and circumstances of the delay.
Customers must provide accurate information about the items being moved and inform Pro Movers UAE of any special requirements, access restrictions, parking limitations, or building rules before the move.
The customer must be present at the agreed moving date and time, or appoint a responsible person who can guide and instruct our moving team regarding which items are to be moved and any items that should not be moved.
The customer must strictly adhere to the confirmed moving date and time. Any delay caused by the customer or their representative may affect the moving schedule and may result in additional charges where applicable.
Customers should keep their personal documents and valuable belongings in a safe place and carry them personally. This includes passports, identification documents, building/property documents, cash, jewellery, keys, mobile phones, laptops, and other important or valuable personal items.
Customers must not ask us to transport illegal, dangerous, or prohibited items. We reserve the right to refuse items that may create a safety or legal risk.
We take reasonable care when handling and transporting belongings. Any liability, insurance coverage, or compensation will be subject to the applicable service agreement and coverage selected for the move.
Cancellation or changes to a booking may be subject to applicable charges depending on the timing and circumstances. These terms will be communicated at the time of booking.
We aim to keep the information on our website accurate and up to date, but services, prices, availability, and other information may change without notice.
If you have any questions about this Privacy Policy or how your information is handled, please get in touch with us at customer@promoversuae.com or +971 52 986 0096.
